PRIVACY POLICY

Jules McKie Health
ABN 36 700 902 502
Website: www.julesmckiehealth.com.au
Email: info@julesmckiehealth.com

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Last updated: September 2026

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Jules McKie Health respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Jules McKie Health collects, holds, uses and discloses personal information, including sensitive health information, and how you can access or correct information we hold about you.

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We aim to manage your personal information openly, transparently and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.

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By engaging with Jules McKie Health, including by using our website, booking a consultation, purchasing a product or service, completing an intake form or otherwise providing personal information to us, you acknowledge that you have read this Privacy Policy.

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1. Who We Are

Jules McKie Health is owned and operated by:

Julie McKie trading as Jules McKie Health
ABN 36 700 902 502

Email: info@julesmckiehealth.com

 

For the purposes of this Privacy Policy, “Jules McKie Health”, “we”, “us” and “our” refer to Julie McKie trading as Jules McKie Health.

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2. What Personal Information Do We Collect?

The type of personal information we collect depends on how you interact with us and the services you request.

This may include:

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General Personal Information

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• full name;

• date of birth;

• contact details, including email address, telephone number and postal address;

• billing and transaction information;

• appointment and booking information;

• information you provide when communicating with us;

• information relating to purchases and services;

• correspondence and enquiries; and

• other information reasonably required to provide our services or administer our business.

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Health and Sensitive Information

Where you engage our personalised health services, we may collect sensitive information including:

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• health history;

• current and previous health concerns;

• symptoms;

• diagnosed medical conditions;

• medications;

• supplements;

• allergies and intolerances;

• dietary information;

• lifestyle information;

• pathology and blood test results;

• functional testing results;

• information relating to previous health treatments;

• information provided by you about your physical or psychological health; and

• other health information relevant to providing our services.

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Health information is sensitive information and is handled with additional care.

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3. How Do We Collect Personal Information? 

We generally collect personal information directly from you.

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This may occur when you:

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• complete an enquiry form;

• contact us by email, telephone or another communication method;

• book or attend an appointment;

• complete an intake or health history form;

• purchase a service or product;

• provide pathology or other health information;

• communicate with us during a health program;

• subscribe to our newsletter or other communications;

• interact with our website or social media;

• provide feedback or a testimonial; or

• otherwise voluntarily provide information to us.

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In some circumstances, we may receive information from another person or organisation where you have authorised this, where it is reasonably necessary to provide our services, or where permitted or required by law.

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For example, this may include information supplied by another healthcare professional or testing provider with your consent.

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4. Why Do We Collect Your Personal Information? 

We collect, hold and use personal information for purposes including:

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• providing consultations and personalised health services;

• understanding your health history and circumstances;

• preparing personalised nutrition and health recommendations;

• interpreting information and testing results you provide;

• developing and managing personalised health protocols;

• communicating with you about your appointments, services and purchases;

• processing payments and administering transactions;

• providing customer service and responding to enquiries;

• managing our business and client relationships;

• arranging products, testing or services where requested;

• maintaining appropriate business and client records;

• complying with legal and regulatory obligations;

• managing complaints or disputes;

• improving our services, systems and client experience;

• sending information, educational material, newsletters or marketing communications where permitted and where appropriate consent has been provided; and

• other purposes reasonably necessary to operate our business and provide the services you have requested.

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We will not use your health information for a purpose unrelated to providing or managing your health service unless permitted or required by law or you have provided appropriate consent.

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5. Consent To Collection And Use of Health Information

Because our services involve collecting sensitive health information, we will only collect and use health information where permitted by applicable privacy laws and, where required, with your consent.

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You may choose not to provide certain information. However, where information is reasonably necessary for us to provide a personalised health service safely and appropriately, choosing not to provide that information may mean that we are unable to provide some or all of the requested service.

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Where you provide health information about another person, you should ensure that you have appropriate authority or consent to provide that information.

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6. How We Hold And Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

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Depending on the nature of the information, reasonable security measures may include:

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• secure password-protected systems;

• restricted access to client information;

• secure electronic storage;

• secure communication systems;

• limiting access to information to people who reasonably require it for their role;

• maintaining appropriate administrative and technical safeguards; and

• securely destroying or de-identifying information when it is no longer required and where legally permitted.

 

We do not claim that electronic transmission or storage is completely risk-free. However, we take reasonable steps to protect information appropriate to the circumstances.

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7. Who May We Disclose Personal Information To? 

We will only disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, where you have consented, or where disclosure is permitted or required by law.

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Depending on the services you use, information may be disclosed to or accessed by:

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• service providers who assist us in operating our business;

• payment processing providers;

• booking and appointment management providers;

• information technology and cloud storage providers;

• website and hosting providers;

• email and communication providers;

• professional advisers, such as accountants, lawyers or other professional advisers;

• laboratories or testing providers where testing has been requested or arranged;

• healthcare professionals or practitioners where you have authorised the disclosure or where otherwise permitted or required by law;

• contractors or staff who require access to provide services or administer the business; and

• government, regulatory or law enforcement bodies where disclosure is required or authorised by law.

 

We do not sell your health information.

 

We do not disclose your personal information to third parties for their own marketing purposes unless permitted by law and, where required, with your consent.

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8. Overseas Disclosure

Some third-party service providers we use to operate our website, communications, payment processing, software, cloud storage or other business systems may store or process personal information outside Australia. The location of these providers may change from time to time.

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Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the disclosure is handled in accordance with applicable privacy requirements.

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9. Direct Marketing

We may occasionally send you information about our services, educational content, products, programs, events or other information that may be relevant to your relationship with Jules McKie Health. Where required, we will obtain appropriate consent before sending direct marketing communications.

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You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

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info@julesmckiehealth.com

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We will continue to send essential service-related communications where reasonably necessary, such as appointment confirmations, service information, invoices or other communications relating directly to an existing client relationship.

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10. Website, Cookies & Analytics

Our website may use cookies, pixels, analytics tools or similar technologies to help us understand website usage, improve website performance and provide a better user experience.

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These technologies may collect information such as:

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• IP address;

• browser type;

• device information;

• pages visited;

• approximate geographic information;

• referring website;

• date and time of website access; and

• information about how you interact with our website.

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Where third-party analytics, advertising or social media technologies are used, those providers may collect information in accordance with their own privacy policies.

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11. Social Media

We may operate social media accounts and may receive information when you interact with our social media content.

Information provided directly through social media platforms is also subject to the privacy policies of those platforms.

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We encourage you not to publicly post personal health information or other sensitive information about yourself on our social media pages.

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We will not publish your testimonial, photograph, health story or identifiable client experience without appropriate permission.

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12. Testimonials & Client Stories

From time to time, Jules McKie Health may wish to share client testimonials, feedback or success stories. We will seek appropriate permission before publishing identifiable client information, including a person's name, photograph, health information or identifiable personal story.

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You are not required to provide a testimonial and choosing not to provide one will not affect your access to our services.

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13. Access To Your Personal Information 

You may request access to personal information we hold about you.

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To make an access request, please contact:

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info@julesmckiehealth.com

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We will generally respond to your request within a reasonable period and in accordance with applicable privacy laws.

In some circumstances, access may be refused where permitted or required by law. If access is refused, we will provide an explanation where appropriate.

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14. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date. If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request that the information be corrected.

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We will consider your request and take reasonable steps to correct information where appropriate.

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15. Retention Of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide ongoing services, to meet legal and regulatory obligations, to resolve disputes and to maintain appropriate business records.

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Health records may need to be retained for an appropriate period in accordance with applicable legal, professional and record-keeping requirements.

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When personal information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it where appropriate and legally permitted.

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16. Data Breaches

We take reasonable steps to protect personal information from unauthorised access, loss or disclosure. If we become aware of a data breach involving personal information, we will assess the circumstances and take appropriate steps in accordance with applicable privacy laws.

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Where the Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm to affected individuals, we will comply with our notification obligations.

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17. Privacy Complaints

If you believe Jules McKie Health has not handled your personal information appropriately or has breached an applicable privacy obligation, we encourage you to contact us first so we can investigate and attempt to resolve your concern.

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Please contact:

Julie McKie
Jules McKie Health
Email: info@julesmckiehealth.com

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Please provide sufficient information to allow us to understand and investigate your concern.

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We will acknowledge and investigate privacy complaints within a reasonable timeframe and will communicate the outcome to you where appropriate.

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If you are not satisfied with our response, or you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

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18. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable privacy laws. The most recent version will be published on our website.

 

We encourage you to review this Privacy Policy periodically.

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19. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:

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Jules McKie Health
ABN 36 700 902 502
Email: info@julesmckiehealth.com
Website: www.julesmckiehealth.com.au

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This Privacy Policy was last updated: September 2026.